Users Satisfactions Measurement and Evaluation at the Academic Libraries

Authors

  • Wan Nor Haliza Wan Mokhtar Faculty of Information Management, Universiti Teknologi MARA (UiTM) Selangor
  • Siti Arpah Noordin Faculty of Information Management, Universiti Teknologi MARA (UiTM) Selangor
  • Dang Merduwati Hashim Faculty of Information Management, Universiti Teknologi MARA (UiTM) Selangor
  • Norshila Shaifuddin Faculty of Information Management, Universiti Teknologi MARA (UiTM) Selangor

DOI:

https://doi.org/10.26713/jims.v9i4.984

Keywords:

Users satisfactions, Measurement and evaluation and academic library

Abstract

The paper aims to get the real scenario of measurement and evaluation practices in Malaysian Academic Libraries. The scope is on the users' satisfactions towards the services provided by the academic libraries in Malaysia. This is meant to fulfill the needs and expectations of the academic libraries' users. The study, which focusing on the measurement and evaluation practices of users' needs and expectations in Malaysian academic libraries highlights how libraries establish their measurement and evaluation exercises. It includes the perspectives of librarians who directly involved in measurement and evaluation activities in the academic libraries. It may serve a baseline in a general sense for academic libraries of all sizes that could leverage the ideas of fulfilling the needs and expectations of the users.

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References

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Published

2017-12-30
CITATION

How to Cite

Mokhtar, W. N. H. W., Noordin, S. A., Hashim, D. M., & Shaifuddin, N. (2017). Users Satisfactions Measurement and Evaluation at the Academic Libraries. Journal of Informatics and Mathematical Sciences, 9(4), 1021–1027. https://doi.org/10.26713/jims.v9i4.984

Issue

Vol. 9 No. 4 (2017)

Section

Research Articles

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