Saini, Balveer, Dharamender Singh, and Kailash Chand Sharma. “Dynamic Erlangian Queueing Model for Telemedicine: A Hybrid Approach to Healthcare Services Efficiency”. Communications in Mathematics and Applications 16, no. 3 (October 30, 2025): 717–732. Accessed February 25, 2026. https://rgnpublications.com/journals/index.php/cma/article/view/3096.